Citizens Financial Group - Chicopee, MA
posted 20 days ago
About the position
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs. The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals. The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.
Responsibilities
- Drive branch performance and sales growth
- Create and maintain a strong customer-centric culture
- Mentor and manage branch colleagues
- Achieve team and individual sales goals
- Deliver product/service value and differentiate solutions
- Show customers the accessibility of mobile and online experiences
- Build a diverse talent pipeline
- Develop colleagues to meet future business needs
- Implement coaching plans for colleagues
- Communicate business priorities to colleagues
- Manage branch P&L and understand financials
- Lead and direct all colleague and sales activities
- Cultivate new customer relationships and deepen existing ones
Requirements
- Associate's or Bachelor's degree preferred
- High School Diploma or equivalent required
- Leadership experience in a high-volume branch environment
- 4 years sales management experience in Retail or Branch Banking
- Successful record of managing objectives in a profit and loss environment
- Drive exceptional customer experience validated through surveys
- Maintain strong partnerships with community organizations
- Adaptability and flexibility to work branch hours, including weekends and evenings
- Meet and comply with all requirements set forth in the SAFE Act
Nice-to-haves
- Experience managing a branch with an FTE count up to Tier I - 8 or more preferred
- Skilled in remote or multi-unit management for Multi-Site locations
- Assigned location determined within 90 days for Evergreen positions
Benefits
- Competitive pay
- Comprehensive medical, dental and vision coverage
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
