Cigar Bar Retail Attendant

Nemacolin - Farmington, PA

Full-time - Entry Level

Farmington, PA

Accommodation

About the position

The Cigar Bar Retail Attendant at Nemacolin is responsible for providing exceptional guest service in a vibrant and dynamic resort environment. This role involves fulfilling cigar orders, maintaining a clean and organized workspace, and ensuring a memorable experience for guests through friendly and efficient service. The attendant plays a key role in creating a fun atmosphere while adhering to operational procedures and tobacco laws.

Responsibilities

• Fulfills guest's cigar order requests in the Cigar Lounge or other areas as assigned.
• Knowledge of POS - point of sales & usage.
• Adheres to SOP for cash handling & other tender transactions.
• Ensure established inventory are maintained.
• Works collegially with supervisors, bartenders, and other cocktail servers, & cigar servers to prepare and deliver drinks quickly and courteously.
• Understands, complies with, & enforces all tobacco awareness procedures and relevant laws.
• Utilizes proper cash handling procedures & adheres to established POS procedures & pricing structure for every drink order.
• Maintains a clean, well-organized and properly stocked service area at all times.
• Responsible for setting up their workspace, including but not limited to stocking necessary items needed for guest use, cleanliness of workspace & outlying spaces, such as the patio or Hardy room.
• Assists bourbon tastings when needed, including but not limited to set up & clean up.
• Empowered to handle guest concerns &, if necessary, solicits involvement & support from leadership.
• Maintain an up-to-date knowledge of Nemacolin happenings, daily events & answer guests questions accordingly.
• Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.

Requirements

• Friendly and out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Customer service experience preferred; tobacco knowledge preferred.
• Must be able to work a variety of shifts - including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

Nice-to-haves

• Tobacco knowledge preferred.
• Customer service experience preferred.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance
• Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Access to Wisteria Associate Community with amenities like a Pub, Market, and Fitness Center
• Associate Recognition programs
• Opportunities for advancement
• Mentoring and coaching programs