Child Support Specialist Supervisor

State of Maryland • Caroline, MD

1d • Onsite

About The Position

The main purpose of the Human Service Specialist V Supervisor position is to promote family well-being and self-sufficiency by assigning, reviewing and approving work of Child Support staff; training Child Support staff; providing supervision to the Non-Custodial Parents Employment Program (NPEP) and Parents as Partners Program (PAP) staff; and supervise the Child Support Specialist’s (CSS) in the Enforcement Unit.

Requirements

• Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Nice To Haves

• One year of experience in supervision.
• One year of experience monitoring budgets, or developing and analyzing data and/or reports, or monitoring and evaluating program compliance.
• One year of experience using Child Support Management System (CSMS), or WORKS (Work Opportunity Record Keeping System), or E&E (Enrollment & Eligibility) Systems, or Google and/or Microsoft Suites.
• One year of experience communicating with internal and external customers and/or community stakeholders.

Responsibilities

• Monitor and delegate staff workloads to achieve program performance goals, including case processing timelines, and data accuracy targets for Child Support, the Non-Custodial Parent Employment Program (NPEP), and Parents as Partners Program (PAP).
• Monitor specialists’ daily work logs, including Master, Application log, Court Docket, and Referrals, as well as monthly reports for completeness.
• Monitor all case maintenance tasks, documentation requirements and contact notes to meet target goals, audit requirements, and current policies and timelines.
• Review, approve, and assign work to Child Support staff, providing training as needed.
• Oversee and correct cases that are selected for Data Reliability Audits, Quality Control Reviews, or other reviews, ensuring accuracy and timeliness in accordance with Federal, State, or local policy.
• Monitor account adjustments and budgets for accuracy and timeliness according to Federal, State, and local policies and procedures.
• Provide customer service to both internal and external parties that meets or exceeds Department standards.

Benefits

• health insurance
• dental
• vision plans
• six (6) personnel days annually (prorated based on start date)
• ten (10) days of accumulated annual leave per year
• fifteen (15) days of accumulated sick leave per year
• up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• at least twelve (12) holiday per year
• Pension – State employees earn credits towards a retirement pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager