Youngwilliams - Jacksonville, NC

posted 2 months ago

Full-time
Jacksonville, NC
Administrative and Support Services

About the position

The Child Support Specialist plays a crucial role in the child support process by initiating and managing cases related to the establishment and enforcement of child support orders. This position involves working directly with custodial and non-custodial parents to assess their needs, gather necessary information, and ensure compliance with state and federal regulations. The specialist is responsible for conducting interviews, processing legal documents, and monitoring cases to ensure timely support payments.

Responsibilities

  • Initiate locate, intake, establishment, enforcement, or interstate actions for child support cases.
  • Assess cases in accordance with state and federal policies, rules, and regulations.
  • Obtain and process information necessary for establishing paternity and support orders.
  • Conduct interviews with custodial and non-custodial parents to determine service needs.
  • Access system data and internet resources to obtain relevant case information.
  • Prepare cases and necessary legal documents for review by staff attorney or supervisor.
  • Monitor cases for delinquencies and modifications, taking appropriate enforcement actions.
  • Calculate current child support amounts and arrears according to guidelines.
  • Respond to telephone inquiries and assist walk-in customers professionally.
  • Maintain confidentiality and security of case information.

Requirements

  • Associate's degree in a related field or relevant years of experience.
  • Two years of experience in human services as a case manager.
  • Experience in child support enforcement or collections preferred.
  • Familiarity with an office environment and automated systems.
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