Child Support Enforcement Case Manager

Fairfield County Ohio•Lancaster 43130, OH

2d•Onsite

About The Position

The Enforcement Case Manager position directly serves the mission of the Fairfield County Child Support Enforcement agency by ensuring court-ordered child support is paid, collected, and disbursed to the legally designated parent or caretaker. Child support is an essential resource, and is often necessary to provide a child vital resources such as food, shelter and medical care. These resources are required to ensure family stability and to protect our community's children. More specifically, the Enforcement Case Manager position helps drive the child support payment engine by reminding and motivating payors to make full and timely child support payments, as required by law. This position manages child support cases utilizing the Ohio Office of Child Support's SETS computer system database. Identifies delinquent cases that may require administrative and court enforcement techniques to encourage support payments. Corresponds with customers to process changes in address, phone number, medical insurance, and employment. Provides payment reminders and works with customers to identify obstacles to employment and connect them with relevant resources and employment opportunities in an effort to reach support order compliance.

Requirements

Completion of two years of technical training or undergraduate major core coursework in criminology, social work, psychology, or a related field.
Two years of experience in performing child support functions that included conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
One course or six months experience in interviewing techniques.
One course or six months experience in business math.
One course or six months experience in criminal investigations.
One course or six months experience in case preparation techniques.
One course or six months experience in criminal courts proceedings.
One course or six months experience in techniques of writing.
One course in typing, keyboarding, or word processing.

Responsibilities

Provides direct child support case management to a caseload as assigned by the Child Support Administrator (Deputy Director) and/or Child Support Operations Manager.
Ensures that support is paid, collected, and disbursed to the legally designated parent or caretaker.
Clearly communicates program scope and responsibilities, support order parameters and expectations, and relevant case information to both the support obligor (payor) and obligee (payee).
Reminds and motivates payors to make full and timely support order payments, as required by law.
Works with support obligors to identify barriers to payment, while also connecting them with appropriate resources, in an effort to overcome their payment obstacles and secure stable employment and support order compliance.
Manages child support cases utilizing the Ohio Office of Child Support's SETS computer system database.
Initiates administrative enforcement actions on qualified cases and legal enforcement referrals to in-house Attorneys on others if collection techniques, including working with employers to establish wage withholdings, prove unsuccessful.
Corresponds with customers to process changes in address, phone number, medical insurance, and employment.
Provides proactive customer service and follow-up via frequent and professional communication, both written and oral, with obligors, obligees, attorneys, court staff, and employers.
Attends workgroup meetings, staff meetings, and trainings as required.
Testifies in court as necessary.