Chief Information Officer, UnitedHealthcare Community & State

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As Chief Information Officer for the Community & State organization of UnitedHealthcare, you will be held accountable for providing vision and leadership for developing, implementing, uplifting and maintaining software and infrastructure to enable business and customer value. You will be part of the leadership team and be responsible for improving delivery efficiency, cost effectiveness, service quality, and supporting business development with a collaborative, customer-focused leadership style that works effectively across business units. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Understand the overall UnitedHealthcare (UHC) Community & State business strategy and translate that strategy into a technology-forward agenda
• Develop key relationships across the business and contributing to business and technology strategy as a member of both the technology and business leadership teams
• In partnership with the UHC Community & State leaders, develop, communicate, and implement short & long-range strategic plans in support of an integrated, innovative technology ecosystem
• Lead technology decisions, including, but not limited to hardware, software, infrastructure, staffing, services and support
• Actively participate in UHC Community & State capital funding process and help make technology investment decisions (in partnership with business leaders)
• Manage the financial budget for technology services in alignment with business strategy
• Ensure implementation readiness and enhance operational processes to increase efficiencies
• Drive innovation solutions to business challenges and apply technology best practices
• Select and implement suitable technology to streamline internal operations and help optimize their strategic benefits
• Leverage a nimble, flexible, responsive and customer-centric technology model to execute the end-to-end process of delivering information services, support and technologies to both internal and external customers
• Partner and guide cross-functional teams to ensure successful delivery of solutions from concept through launch
• Ensure a disciplined software engineering process using Agile methods & a DevOps model
• Lead technology integration and simplification initiatives on an ongoing basis
• Provide an end-to-end constituent experience that exceeds expectations
• Identify and mentor technology leaders and maintain a high-performance team

Requirements

• Disruptive thinker, willing to challenge conventional and siloed thinking, drive change and offer a different viewpoint
• Demonstrated success leveraging innovative technology to meet business objectives
• Proven ability to operate and effectively navigate in a highly complex, matrixed environment with a high level of collaboration
• Ability to build effective working relationships with executives and key business partners to drive change agendas that transform the organization
• Track record of successful collaboration with business executives on business strategy and capital planning processes
• Progressive talent management experience with proven ability to successfully recruit, hire, develop and retain top talent
• Demonstrated success influencing c-Suite stakeholders
• Experience leading global teams of 500+ people with a focus on collaboration & development
• Ability to build the right team, focus people and model/demand integrity
• Track record of delivering scalable and highly-available systems using Agile methods and a DevOps model
• Proven ability to deliver technology systems like a product with important capability additions to meet internal and external customer needs
• Knowledgeable of security issues and associated technologies to securely protect our assets
• Well versed in emerging tools to enable automation of business processes, including AI/ML
• Broad technology experience, including complex systems integration expertise
• Experience leveraging shared technology services in a global organization
• Results-oriented individual with strong influencing, problem solving and negotiation skills
• Resilience and curiosity

Nice-to-haves

• Direct-to-consumer (B2C) technology solutions expertise
• Demonstrated knowledge of Medicaid programs
• Experience working with the UHC Community & State business
• Experience managing budgets of $100M+

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution