Chargeback Management Manager

Circle K - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Food and Beverage Retailers

About the position

The Chargeback Management Manager will oversee the management, analysis, and resolution of chargeback disputes within the GCN Store Accounting US team. This role is crucial for ensuring accurate financial transactions and involves collaboration with various departments to mitigate future chargebacks. The manager will also be responsible for developing strategies to prevent chargebacks and staying updated on industry trends and best practices.

Responsibilities

• Be the vendor point of contact and become the expert in chargeback management, analyzing, and resolution.
• Create, manage and automate the full chargeback process including intake, review, and response to inquiries.
• Create and manage processes for dispute requests, understanding and maintaining timeframes set by Payment Brands and/or Circle K's acquirers.
• Conduct investigations into chargeback causes, identifying potential fraud and Point of Sale errors, and follow up with vendors or internal departments.
• Create and manage detailed records of chargeback activity, track trends, and prepare regular reports for management.
• Work closely with internal departments including Payment Systems, Retail Systems, Reconciliation, and regional fraud prevention teams to identify root causes of chargebacks and implement corrective actions.
• Assist in developing and implementing strategies to prevent chargebacks, including site education, transaction review processes, and fraud detection systems.
• Stay updated on payment credit card brand mandates, industry trends, fraud tactics, and chargeback resolution best practices.

Requirements

• Bachelor's degree in Finance, Accounting, Business, or a related field (preferred).
• Experience in chargeback management, payment processing, or a related field.
• Familiarity with chargeback processes and dispute resolution.
• Experience with payment gateways, merchant accounts, and fraud detection systems is a plus.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to work under pressure.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Nice-to-haves

• Understanding of card network rules (Visa, MasterCard, Discover, etc.) and regulations.
• Familiarity with payment fraud prevention tools and chargeback mitigation techniques.
• Familiarity with credit card acceptance and processing.