Change Management AI Adoption Expert Bilingual (French and English)

CNX•CAN, ON, Work-at-Home, ON

1d•$110,000 - $120,000•Remote

About The Position

As a Copilot Adoption & Change Management Consultant at Concentrix, you will help enterprise clients unlock the value of Microsoft Copilot and Microsoft 365 transformation initiatives. This role is ideal for a strategic, client-facing consultant who can translate business priorities into actionable adoption strategies, drive readiness across large organizations, and enable sustainable change through skilling, communications, and value measurement. Candidates with a good level of French and English will be especially well positioned to support multilingual and multi-geo engagements.

Requirements

5+ years of experience in enterprise consulting, digital transformation, or business change enablement
Experience leading use case identification and business case development for emerging technologies
Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers
Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies
Experience using adoption and change management frameworks such as Prosci or equivalent
Ability to work effectively across business, IT, and executive stakeholder groups
Excellent communication, facilitation, and stakeholder engagement skills
Experience designing or supporting internal communications, skilling, or change enablement programs in large organizations
Experience partnering with adoption and success teams to accelerate outcomes and remove blockers
Good level of French and English, both written and spoken
Comfortable working across industries and adapting quickly to changing client needs and business contexts
Must reside in the United States or have a valid U.S. address for residence (for US posting)
Only qualified applicants who are legally authorized to work in Canada will be considered (for Canada posting)
Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK (for Canada posting)

Nice To Haves

7–10+ years in enterprise adoption and change management with Microsoft 365
2+ years of experience in short-format consulting engagements such as workshops or accelerators
Experience enabling champions communities at 1,000+ user scale
Prior consulting experience in a Big 4 or boutique consulting environment
Deep enablement experience for finance, legal, or customer service personas
Supported multi-geo or multilingual rollout programs
Experience creating learning assets and Power BI adoption views
Hold a Prosci Certified Change Practitioner certification or equivalent
Hold Microsoft Copilot knowledge credentials or equivalent
Willing to obtain required certifications upon hire if not yet certified

Responsibilities

Lead business case identification and prioritization based on business impact, feasibility, and alignment with organizational goals
Shape and execute enterprise-level Copilot adoption strategies aligned to client transformation priorities
Facilitate structured readiness assessments across organizational change, skilling, and enablement maturity, and recommend practical action plans
Develop and support execution of skilling, enablement, and internal communication strategies to increase engagement and adoption
Engage business and IT stakeholders to monitor progress, track value realization, and optimize adoption plans based on feedback and usage insights
Apply Microsoft frameworks and tools to support structured reviews, adoption planning, success measurement, and value realization
Design training curricula, certification pathways, and learning assets that support successful user enablement
Create communication and engagement plans that build awareness, reduce resistance, and support long-term behavioral change
Design and interpret adoption analytics, KPIs, and reporting views to measure outcomes and identify improvement opportunities
Implement feedback mechanisms and support structures to remove blockers and improve the employee experience
Facilitate executive and practitioner discussions with strong meeting discipline, visible decision tracking, and clear follow-up actions
Help convert concerns around AI, quality, safety, or readiness into structured experiments with owners, timelines, and measurable outcomes
Produce high-quality client-ready assets quickly, including backlogs, labs, communications materials, and KPI scaffolds
Tailor consulting engagements based on time constraints, stakeholder mix, data access, and business priorities across multiple industries