AutoNation - Coconut Creek, FL

posted 26 days ago

Full-time - Entry Level
Coconut Creek, FL
1,001-5,000 employees
Motor Vehicle and Parts Dealers

About the position

The F&I Manager at AutoNation plays a crucial role in the sales process by making credit decisions, submitting deals to lenders, and ensuring a seamless transition for customers from sales to finance. This position is centered around providing exceptional customer service, understanding customer financing needs, and presenting transparent financing options. The F&I Manager is expected to build relationships with customers, achieve sales goals, and maintain compliance with all relevant laws and regulations.

Responsibilities

  • Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
  • Work directly with employees and customers to develop relationships
  • Determine customer financing needs and payment options based on a consultative interview process
  • Present a fully transparent pricing menu to customers detailing their financing options and products
  • Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
  • Follow up with customers to ensure satisfaction
  • Build rapport with customers to create a base of referrals
  • Set and achieve targeted sales goals
  • Gain superior product knowledge to effectively help customers
  • Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
  • Provide an exceptional customer experience to drive loyalty

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Highly detail-oriented and organized
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • Experience and desire to work with technology

Benefits

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Vision insurance
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