CES COORDINATOR (TEMPORARY)

Inland Southern California 211•Riverside, CA

just now•$20 - $25•Hybrid

About The Position

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, evidence-based process that connects people experiencing homelessness to appropriate housing and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments and a “no wrong door” approach, helping individuals and families access support through any participating agency. This temporary CES Coordinator position will be responsible for coordinating cases for individuals experiencing homelessness. Responsibilities include answering phone calls from the unhoused community, conducting prescreening, and coordinating housing and other immediate needs. This position works closely with the housing team, housing providers, and other stakeholders to engage unhoused people in the CES process on pathways for permanent housing. The temporary CES Coordinator will provide customer service with a trauma-informed, whole-person, evidence-based approach. This position is excellent for those who are skilled at providing compassionate care while adhering to a standard, consistent, and detail-oriented workflow.

Requirements

Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o High School Diploma, GED, or High School Equivalency with 2 years of experience working with community members experiencing homelessness and/or performing outreach or direct services to a similar population.
Ability to listen with sensitivity to other people’s feelings, needs, and points of view; demonstrate respect, tact, and courtesy in expressing options or ideas.
Passion and desire to work towards ending homelessness, patience to manage critical cases such as chronic disabilities, and ability to recognize and act upon opportunities to enhance community relations.
Excellent writing skills, including correct grammar and the ability to summarize, and proficient computer skills with competency in MS Office and various software.
Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants.
Physical Requirements: Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law.
Reliable Transportation: Employees in this role must maintain reliable transportation that ensures punctual and consistent travel to designated work sites, trainings, and off-site events such as community meetings and outreach events in Riverside and San Bernardino counties. Standard commuting is not reimbursable.
Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work. While some remote work may be possible; many duties must be performed in-person and/or on-site.
Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role.
Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply.

Nice To Haves

English/Spanish bilingual
Proficiency in GetHelp, iCarol, and HMIS
Knowledge of local resources and HUD regulations
Knowledge of mental health and substance use clinical skills

Responsibilities

Provide excellent customer service to individuals experiencing homelessness or a housing crisis, both over the phone and in person.
Provide clients with preliminary assistance such as becoming “document ready” for housing and addressing immediate needs such as food, clothing, hygiene, and other basic items.
Record client information, document cases, and create case files in various systems such as but not limited to GetHelp, iCarol, HMIS, and Excel spreadsheets.
Answer live phone calls and assess for CES eligibility with prescreening and VI-SPDAT tools.
Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth transitions to other service and housing providers (warm handoffs), and collect follow-up information and document outcomes.
Advocate to other agencies to support clients receiving necessary services and housing.
Respond to crisis and calls from stakeholders about individuals in need of assistance
Identify available community resources and provide in-depth referrals to housing, medical, and mental health services, while advocating on behalf of clients for services and housing.
Attend team meetings, case conferences, training workshops, and community meetings; and document cases through appropriate systems, ensuring compliance with CES policies and procedures.
Work closely with engagement teams, case managers, and housing navigators, and provide Housing Navigation services on a case-by-case basis.
Abide by HUD, CES, Inland SoCal 211+, and all other applicable policies, procedures, reporting, implementation, and other requirements.
Successfully meet and maintain performance parameters and learn through various means to maintain appropriate knowledge of housing programs and services.