Centralized Services Manager - Prior Authorization/Precertification Services

WOUND CENTRICS LLC•New Braunfels, TX

2d•Remote

About The Position

The Central Service Manager is responsible for providing managerial support for business operations at the facility. This includes training, coordinating clinic coverage, ensure patient scheduling and insurance verification, supervise prior authorization and recertification process as needed. Reports To: Operations

Requirements

Punctual and consistent attendance
Demonstrates effective communication and problem-solving skills
Exceptional time management skills
Good organizational skills with the ability to prioritize tasks
Basic knowledge of Microsoft Office applications (i.e. Word, Excel, Power Point, Access)
Customer Service oriented with the ability to express empathy
Knowledge on coding and billing preferred
Demonstrates ability to effectively handle multi-phone line system
Exhibits ethical and professional behavior
High School Diploma or GED required

Nice To Haves

Certificate in medical office training course preferred
Bilingual English/Spanish preferred

Responsibilities

Coordinate between Patient Service Representative (PSR) and Central Authorizations (CA) to ensure timely authorizations from all payers
Ensure PSR complete insurance eligibility verifications monthly
Assist with PSR coverage
Assist with scheduling requests
Cross-train colleagues
Assists colleagues with tasks to ensure efficient workflow within the company
On-site clinic coverage as directed
Must be able to carry out all responsibilities of the Patient Services Representative and Centralized Service Representative (CSR)
Adhere to all HIPAA and company policies and procedures
Accepts other duties as assigned
Responsible for time keeping for CSR and CA.