Centralized Programs Agent – Immigration / OIS

Medicentres Canada Inc.•Edmonton, AB

4d•Onsite

About The Position

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry.

Requirements

1-2 years in a Medical Office Assistant position.
Proven ability to handle confidential information in compliance with regulated guidelines.
Excellent communication skills in English; other languages are an asset.
Experience with Microsoft Office Suite.

Nice To Haves

Experience with EMR software is preferred.

Responsibilities

Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
Attaching appropriate clinical information to referrals prior to sending.
Notifying patients of their appointments and any special instructions via telephone, mail or email.
Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
Third party requests for patients and physicians.
Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
Processing panel management requests and notifying patients of their appointments.
Friendly and effective communication with all clinic staff, physicians, and patients.
Inbound and outbound call monitoring and response.
Record and document management.
Meet daily targets provided by the Centralized Programs Manager.
Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.
Perform other duties as assigned.