FT Center Store Manager (H)

Ahold Delhaize•Wake Forest, NC

6d•Onsite

About The Position

The FT Center Store Manager (H) is responsible for managing the Grocery Department, including hiring, training, and developing associates. This role involves supervising department associates, managing labor, and coaching them to achieve productivity expectations. The manager provides leadership and motivation to foster a culture aligned with the company's guiding principles and core values. They support the achievement of budgeted financial and operating results, while ensuring excellent customer service. The position requires a strong understanding of store operations, product knowledge, and the ability to role model outstanding customer service. The manager is also responsible for controlling store expenses, maintaining department appearance, quality, variety, workplace safety, food safety, and sanitation. They ensure compliance with all company policies, local, state, and federal regulations, and maintain security standards. The role involves monitoring shrink, assisting with physical inventory, and ensuring proper utilization of advertising and sales promotion materials. The manager must also provide recognition and constructive counseling to associates.

Requirements

High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Good understanding of store operations preferred
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Ability to lead and direct others
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

Manage the Grocery Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Assist with the physical inventory of product on hand bi-annually
Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Perform all other duties as assigned