About the position
UCI Medical Affiliates, Inc. (UCI) provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 20 Progressive Physical Therapy facilities located throughout South Carolina and Tennessee. UCI is headquartered in Columbia, South Carolina. Doctors Care has operated for 30 years treating patients for treatment of outpatient acute, episodic and some minor chronic medical problems. The centers are open evenings and weekends. Centers are staffed by licensed physicians; physician assistants; nurse practitioners; licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists; and administrative support staff. Progressive Physical Therapy (PPT) was founded over 20 years ago. These centers are staffed with certified, highly skilled therapists with years of experience and specialized training. Please visit our website at www.doctorscare.com to learn more about our company. We are currently seeking a Center Manager to join our Doctors Care center team. The position reports to the Regional Operations Director.
Responsibilities
- Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
- Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, identifying and implementing opportunities for enhancement.
- Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
- Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
- Monitor patient flow to minimize wait times and ensure a positive patient experience.
- Ensure compliance with regulatory standards and credentialing requirements.
- Review financial statements and operating metrics to meet or exceed annual budget and key performance indicators.
- Act with integrity and honesty in all business transactions and implement corporate-led initiatives effectively.
- Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
- Verify daily closeout procedures and ensure proper documentation.
- Provide expertise and champion patient care within the center.
Requirements
- Associate degree or equivalent work experience.
- Minimum of 3 years of experience in healthcare.
- At least 1 year of leadership experience.
- Extensive knowledge of medical terminology.
- Willingness to work flexible hours, including weekends and holidays.
- Strong interpersonal and customer service skills.
- Proficiency in project management and time management.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to interpret complex data.
- Competence in Microsoft Office applications.
- Resilience and flexibility in adapting to shifting priorities.
- Knowledge of Electronic Medical Records and healthcare technology.
Benefits
- Competitive compensation
- Great benefits
- Rewarding careers
