Catering Sales Manager - Hilton - Jacksonville Mayo Clinic

About the position

We are hiring a Catering & Sales Manager. This role focuses on selling and managing social and corporate catering events, including guest rooms, with a 50/50 split between corporate group bookings and social events. The Catering Sales Manager must work a flexible schedule, including weekends, to oversee event execution. During peak seasons, the schedule may shift to Tuesday-Saturday. Key responsibilities include selling guest rooms, banquet food & beverage, upselling contracted groups, and maximizing hotel revenue.

Responsibilities

• Negotiate with clients, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure.
• Inform other departments of arrangements in writing which are necessary to assure success of the function.
• Daily solicitation for new business, contract negotiation and review, coordinating local marketing efforts.
• Facilitate a high level of communication before, during and post event with pertinent hotel staff.
• Identify operational challenges associated with his/her group and determine how to best work with the property staff and customer to solve these challenges.
• Use personal judgment to integrate current trends in event management and event design.
• Work closely with the sales team for all catering functions to ensure maximum utilization of facilities.
• Continuously improve customer service by integrating obtained feedback and personal judgment into action plans.
• Maintain budgeted sales quotas.
• Create new ideas to increase catering revenue during low demand periods.
• Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO's for distribution.
• Offer personalized service to all groups in hotel.
• Solicit future business from current and past customers.
• Set example of proper attitude and performance, maintaining a positive attitude toward the hotel and the job being performed.
• Create and maintain teamwork by maintaining a cooperative team-like attitude.
• Delegate responsibilities to banquet captain when applicable.
• Establish and review plans and actions on a quarterly basis and update as needed.
• Maintain records on cancellations and turndown report, analyze these reports quarterly.
• Provide site tours to potential customers of the hotel's banquet facilities.
• Facilitate various meetings as necessary.

Requirements

• Minimum 2 years catering sales experience, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Benefits

• Competitive wages.
• Comprehensive benefit package, which includes medical/dental/vision plans.
• Life insurance.
• Short-term/Long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.