Casual Team Member-4

JOANN - Katy, TX

Full-time - Entry Level

Katy, TX

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Team Member at JOANN is responsible for delivering a premium customer experience by inspiring creativity and ensuring that JOANN is a happy place for customers. This role involves driving sales through product knowledge, innovative merchandising, and providing excellent customer service. Team Members engage with customers, assist with transactions, and maintain a high standard of store presentation while embodying the company's core values of Hearts, Hands, Minds, and Inspire.

Responsibilities

• Greets every JOANN customer and uses the F.A.S.T. service model to meet customer needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
• Processes customer transactions at the cutting counter and cash register efficiently and professionally.
• Lifts boxes from the truck and receiving area, places, and arranges items on shelves and racks.
• Unloads freight from the truck and sorts it according to company procedures.
• Stocks shelves accurately according to planogram while maintaining high productivity and attention to detail.
• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up spills/messes.
• Invites customers to participate in store activities such as Education Classes and Custom Framing.
• Proactively drives sales through product knowledge, suggestive selling, and building strong customer relationships.
• Works to minimize shrink in the store by following proper policies and procedures.
• Assists other Team Members with tasks to ensure the team exceeds expectations set by Store Management.
• Works with Store Management and other Team Members on projects in a friendly and professional manner.
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Requirements

• No experience required; preferred 1-3 years in a customer-centric environment.
• Ability to work with customers and team members effectively.
• Ability to maintain a safe work environment.
• Ability to interact collaboratively with others.
• Ability to communicate effectively in a group environment.
• Ability to work a varied schedule based on business needs.

Benefits

• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• Tuition Reimbursement
• Team Member Discount