Casino Cage Supervisor - New York New York

About the position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Join the vibrant team at New York New York as our next Cage Supervisor! We are looking for a motivated and experienced individual to oversee our Cage Operations, ensuring exceptional service and security for our guests. As a Cage Supervisor, you will play a vital role in managing daily transactions, leading a dynamic team, and maintaining a welcoming environment.

Responsibilities

• Guide the cage team in efficiently completing shift operations.
• Balance all banks, ensuring compliance with company best practices and regulations.
• Deliver SHOW standard guest service to both internal and external patrons.
• Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions.
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies.
• Provide excellent customer service, address guest complaints, and assist with MGM Rewards Member requests.
• Supervise and support the MGM Rewards program, issue FREEPLAY, and adjust tier credits for guests.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules.
• Assist with Human Resources responsibilities, fostering a work environment that promotes client service and teamwork.

Requirements

• Must be 21 years of age or older.
• Two (2) years of previous experience required, Casino Cage experience preferred.
• Ability to lead a team with effective listening abilities and strong judgment skills.
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling.
• Familiarity with Title 31 and understanding of state, federal, gaming regulations.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Capable of standing and walking for a majority of the shift.

Benefits

• Health & Income Protection benefits (for eligible employees).
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in our New York New York employee dining room.
• Free parking on and off-shift at all MGM Resorts properties.
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.