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MGM Resorts - Las Vegas, NV

posted about 1 month ago

Full-time - Entry Level
Las Vegas, NV
Accommodation

About the position

Join the vibrant team at New York New York as our next Cage Supervisor! We are looking for a motivated and experienced individual to oversee our Cage Operations, ensuring exceptional service and security for our guests. As a Cage Supervisor, you will play a vital role in managing daily transactions, leading a dynamic team, and maintaining a welcoming environment.

Responsibilities

  • Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards
  • Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations
  • Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner, and oversee the delivery and measurement of guest service in line with the company's core service standards and brand attributes
  • Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures
  • Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels
  • Assist with Human Resources responsibilities, including fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Ensure training and succession planning processes reflect the company's commitment to diversity

Requirements

  • Must be 21 years of age or older
  • Must be able to work various shifts, including weekends and all holidays
  • Two (2) years of previous Cage experience in a similar resort setting
  • Experience in Banking or Finance
  • Experience with MGM Rewards
  • Nevada State Gaming Registration
  • The ability to lead a team with effective listening abilities and strong judgment skills
  • Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling
  • Familiarity with Title 31 and understanding of state, federal, gaming regulations
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
  • Capable of standing and walking for a majority of the shift
  • Able to effectively communicate in English, in both written and verbal forms

Benefits

  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development opportunities through employee programs and network groups
  • Free meals in our New York New York employee dining room
  • Free parking on and off-shift at all MGM Resorts properties
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts
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