Cashier - Nights and Weekends

$27,040 - $27,040/Yr

Ace Hardware - Wauconda, IL

Part-time - Entry Level

Wauconda, IL

5,001-10,000 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Cashier position at Ace Hardware is a part-time role focused on providing exceptional customer service while managing cash transactions. The primary responsibility includes overseeing cashiers, ensuring smooth operations at the register, and maintaining a welcoming environment for customers. The role requires effective communication, problem-solving skills, and the ability to train and lead a team of cashiers.

Responsibilities

• Ensure each customer receives outstanding service following the S.A.L.E.S process.
• Greet customers as they enter the store.
• Troubleshoot point-of-sale problems.
• Effectively train and direct the activities of cashiers assigned to the front end.
• Ensure that associates follow all policies and procedures, including safety procedures.
• Perform cash pulls and make change orders per established policies.
• Maintain cleanliness and organization of merchandise displays in the front-end area.
• Manage customer lines and call for backup cashiers when necessary.
• Restock returned merchandise to the correct product location.
• Answer incoming telephone calls professionally and transfer them as needed.
• Maintain awareness of all promotions and advertisements.
• Perform register sales transactions quickly and accurately.
• Solicit customers to open an Ace Rewards card or set up a B2B account.
• Act as lead cashier, training and reviewing the work of cashiers.
• Assist with online and curbside orders.
• Conduct Cashiers meetings and provide training for new associates.
• Order and maintain all register supplies.
• Advise management of any policy violations by associates.
• Assist management in interviewing new cashiers.
• Relay communication between associates and management.
• Assist customers with complaints, escalating to management when necessary.
• Watch for shoplifters and take appropriate action according to company policy.

Requirements

• Customer satisfaction-oriented
• Attention to detail
• Solid team player with excellent interpersonal skills
• Willingness to learn
• Bilingual (Spanish) communication skills a plus
• At least 18 years old
• Excellent problem-solving skills
• Knowledge of company systems and procedures
• Positive attitude

Nice-to-haves

• Bilingual (Spanish) verbal and written communication skills

Benefits

• 401(k)
• Employee assistance program
• Employee discount
• Paid time off
• Referral program