Cashier Casino Services ll- Seasonal (Caesars Atlantic City)

About the position

The position involves providing superior customer service in a gaming environment, ensuring guest satisfaction through positive interactions and efficient service. Responsibilities include operating assigned windows for various transactions, maintaining accountability for funds, and adhering to Anti-Money Laundering procedures. The role also requires creating a fun and entertaining atmosphere for guests while promoting loyalty programs.

Responsibilities

• Demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creating positive energy with gestures.
• Creates an atmosphere of luck and celebrates guest's wins.
• Greets guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and resolves service breakdowns.
• Promotes Caesars Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Operates assigned window for currency exchanges, jackpot payouts, redemption of chips, gaming vouchers, coupons, and comps.
• Verifies assigned funds at the beginning and end of each shift.
• Ensures accountability of all transactions through verification and documentation.
• Issues and redeems counter checks.
• Operates bank according to procedures.
• Performs cash advance and check cashing transactions.
• Performs customer deposit transactions.
• Acts as a Pit Clerk and/or Line Facilitator as assigned.
• Adheres to all Anti-Money Laundering procedures.
• Promotes positive interaction with Caesars guests and employees.
• Provides a fun-filled, entertaining environment for guests.
• Participates in the supervision and operation of Caesars multi-casino Bad Beat system.

Requirements

• High school diploma or equivalent required.
• Ability to read and write English.
• Prior cash handling experience preferred.
• Must demonstrate proficiency in basic computer skills.