Case Specialist

Robert Half - San Diego, CA

Full-time

San Diego, CA

Administrative and Support Services

About the position

The Case Specialist role at Robert Half involves reviewing and processing applications, providing customer service, and ensuring accurate record-keeping. The position requires fluency in Dari, Pashto, or Farsi and entails significant interaction with a diverse range of individuals, focusing on case management and housing assistance referrals.

Responsibilities

• Review and analyze customer applications, making informed decisions based on data and sustainability
• Maintain communications with customers, addressing inquiries and providing updates
• Keep accurate and up-to-date records of customer interactions and case progress
• Provide necessary case management services and housing assistance referrals
• Follow up on cases, ensuring that customer information such as addresses and financial situations are current
• Collaborate with superiors for training and approval of funding requests
• Perform case file reviews, ensuring completion and accuracy before processing for release of payment
• Respond to routine requests for information concerning cases
• Maintain consistent and thorough follow-up on existing cases
• Utilize language skills in Farsi or Dari to facilitate communication with diverse customer base

Requirements

• Proficiency in the Farsi, Dari, or Pashto language is essential for effective communication with a diverse range of clients
• Strong customer service skills are required to ensure a positive experience for all clients
• Ability to resolve customer service disputes in a detail-oriented and efficient manner
• Excellent written and verbal communication skills are necessary for successful interaction with clients and team members
• Strong problem-solving skills are essential for handling customer complaints and queries
• Ability to multitask and manage time effectively to meet deadlines and handle multiple cases simultaneously
• Proficient in using computer software and technology for maintaining and updating case records
• A team player with the ability to collaborate with others to achieve common goals
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational skills are necessary for managing and prioritizing caseload
• Adherence to company policies and regulations related to case management
• Willingness to continue learning and enhancing skills through ongoing training and development opportunities
• Demonstrated ability to work under pressure in a fast-paced environment
• High level of attention to detail is crucial for handling case documentation and record keeping

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan