Case Manager (Part-Time) - Railton Residence - 28 hours/week

The Salvation Army Eastern Territory•City of Rochester, NY

1d•Onsite

About The Position

Under the direct supervision of the Director of Social Services, the Case Manager provides case management services to the tenants residing in the Railton Residence. This is a 28 hour/week position (7 hours - 4 days/week).

Requirements

Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required.
Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless.
Concern and sensitivity toward vulnerable populations
Knowledge of social service resources.
Must be proficient with Microsoft Office 365 suite of applications and other standard data collection systems.
Ability to collaborate effectively with external service providers.
Certification in Standard First Aid and CPR.
Hepatitis Vaccination or declination (within ten days of hire).
Must possess strong organizational abilities and attention to detail.
Excellent communication and problem-solving skills.
Valid New York State Driver License for transport of residents, as needed.

Nice To Haves

Will consider Associates with experience.

Responsibilities

Identify, and assess tenant needs. Advocate to ensure that referral services are provided and accessible to tenants.
Develop an individualized service plan (ISP) for each tenant and ensure periodic review of goals.
Provide individual and group crisis counseling support and guidance.
Conduct Case Management related client groups either directly or co-facilitate with community organizations.
Provide information and refer tenants to relevant community social services for medical, mental health, substance abuse, educational, and vocational, public assistance.
Maintain tenant records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with Salvation Army and contract requirements.
Develop and maintain effective working relationships with other local community social service providers (g., Dpt. of Human Services, Veteran’s Administration, etc.). Represent the program in the community as requested and as approved.
Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.
Maintenance of Railton Residence program data.
Maintenance of HMIS data entry including case management records (intakes, transfers, discharges, etc.)
Compile monthly Salvation Army statistical reports in a timely manner.
Collaborate with property management staff for program/rent related issues.
Attend staff meetings, in-service conferences, seminars, training programs, and other Salvation Army informational meetings as required.
Complete all mandatory training (in-person and online) in a timely manner.
Ensure that 90% or more tenants remain stable in PSH or exit to other permanent housing.
Ensure that 80% or more tenants are accessing support services.
Ensure that 75% or more tenants will maintain or increase their income or skill.
Ensure tenants improve both physically and mentally.
Ensure tenants have social and community connections.
Other duties as assigned.