Case Manager - 4960

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope. Position Summary The Brook Supportive Housing Program has opportunities for Case Managers to join an established multidisciplinary team. The Brook permanently houses 189 residents; the majority are formerly street homeless and have serious mental and medical conditions (including HIV/AIDS) and substance misuse challenges. Case Managers are integral to our team and are responsible for helping chronically homeless individuals transition into permanent housing with supportive services. Case Managers provide intensive case management services and referrals for medical care, psychiatric care, community living skills, financial management, and substance abuse treatment. Case Managers assist our residents with a wide range of activities to develop daily living skills and referrals as well as help the residents stabilize mentally, medically, and socially. The Brook provides a high level of support to its staff. Weekly and monthly supervision is provided, as are multidisciplinary rounds and meetings with our medical and psychiatric providers. Some evenings and weekends are required. Spanish Bilingual preferred but not required. An ideal candidate can demonstrate ability to work in partnership with residents from a strengths-based perspective, overcoming stigma, and navigating complex systems. Additionally, the ideal candidate can adapt to an active environment, is exceptional with time management, has strong writing and communications skills, exhibits excellent attention to detail and remains a team player.

Requirements

Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
Bachelor’s degree in social work or another related field of study
One year of case management or relevant work experience preferred
Engagement and detailed oriented skills are essential
Proficiency in Microsoft Office suite and other standard business technology is required
Strong oral and written communication, time management and organizational skills
Strong writing and oral communication skills
Strong presentation skills and ability to represent the agency at functions and meetings
Ability to collect and analyze client demographics and outcome
Excellent organizational and teambuilding skills
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit for long periods of time
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
Ability to bend and retrieve objects and/or documents
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

Nice To Haves

Spanish Bilingual preferred but not required.

Responsibilities

Maintaining a caseload of 14-18 individuals with chronic homelessness history
Monitor and document client progress towards Treatment plan goals
Conduct regular case conferences with clients and service providers as needed
Conduct monthly home visits for caseload and field work with clients when needed
Assist with managing and directing all walk-in clients
Maintain familiarity with agency and city resources available to clients
Document progress notes for all encounters and services provided to clients
Participate in regular meetings, trainings and weekly supervision with supervisor and other support staff
Opportunities for clinical work through intensive case management, crisis counseling and substance abuse counseling
Opportunities to provide group counseling
Opportunities to earn LCSW and LMHC qualifying licensing hours
Perform additional duties as assigned
Completing ongoing Treatment Plans and Assessments for caseload
Coordinate and connect clients to variety of medical, mental health and behavioral health physicians and services
Assessing ongoing eligibility for various entitlements and resources for caseload
Meeting monthly reporting requirements including timely documentation and engagement with full caseload
Assisting clients with Representative Payee services including budgeting and financial education
Assisting clients with Medication Monitoring on a daily, weekly, or as needed basis