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Senior Neighbors - Grand Rapids, MI

posted about 1 month ago

Part-time - Entry Level
Remote - Grand Rapids, MI
Social Assistance

About the position

The Case Manager II - Refugee Services role is designed to assist older adults, particularly those new to the United States, with basic case management needs such as food, utility shut-offs, eviction prevention, and housing needs. This position involves providing information and resources, applying for government assistance, and facilitating the transition to citizenship for older refugees.

Responsibilities

  • Provide case management services for older adults in an office or home environment to address social determinants of health.
  • Maintain a caseload of 50-75 clients who require assistance with utility shut-offs, home maintenance issues, housing needs, and transportation assistance.
  • Assist in crisis intervention, including mental health crises, eviction prevention, and emergency food assistance.
  • Achieve monthly and quarterly unit goals.
  • Maintain electronic client files that include service plans, case objectives, and ongoing progress notes.
  • Advocate on clients' behalf with community resources such as Legal Aide and local government offices.
  • Provide systematic follow-up to ensure clients receive needed services.
  • Work with community organizations to promote Senior Neighbors services.
  • Coordinate with team members to meet client needs.
  • Assist with providing immediate response to walk-in clients and assist with intake.

Requirements

  • Bachelor's degree in social work or human service field is required.
  • Minimum of one year experience preferred.
  • CPR/First Aid Certification required.
  • Intermediate experience in database management and reporting skills required.
  • Intermediate skills in Microsoft Office suite and general internet functions required.

Nice-to-haves

  • Experience working with older adults.
  • Public speaking skills.
  • Strong interpersonal skills.

Benefits

  • Paid time off
  • Employee assistance program
  • Retirement plan
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