Case Manager - Housing Recovery

San Gabriel Valley Habitat For Humanity•Monrovia, CA

4d•$30 - $35•Onsite

About The Position

The Case Manager supports San Gabriel Valley Habitat for Humanity’s wildfire recovery and affordable housing programs by working directly with homeowners to help them navigate the rebuilding process. This role serves as a key point of contact for homeowners, guiding them through program requirements, documentation, project milestones, and next steps while ensuring they remain informed, engaged, and supported throughout their recovery journey. Working under the direction of the Housing Recovery Manager, the Case Manager is responsible for actively managing a portfolio of homeowner files conducting outreach, coordinating meetings, tracking progress, and helping projects move forward. This role focuses on execution: maintaining consistent communication, coordinating with internal teams, resolving barriers when possible, and ensuring homeowners understand what to expect at each stage of the process.

Requirements

2+ years of experience in case management, housing navigation, disaster recovery, construction administration, customer service, or a related field required.
Experience working directly with clients in high-touch or complex service environments required.
Experience building relationships and working directly with clients, homeowners, community members, or program participants in a service-oriented environment required.
Strong organizational and time management skills with the ability to manage multiple cases simultaneously required.
Proficiency with Microsoft Office, CRM systems, databases, case management software, and electronic file management systems required.
Clear, empathetic communication skills and the ability to build trust and maintain positive relationships required.
Comfortable conducting outreach, facilitating meetings, and interacting with homeowners in a variety of settings required.
Strong organizational and time management skills with the ability to manage multiple homeowner cases, projects, priorities, and deadlines simultaneously.
Ability to build trust and maintain positive relationships with homeowners through consistent, empathetic, and professional communication.
Strong problem-solving skills with the ability to identify barriers, evaluate options, and coordinate solutions to support homeowner progress.
Ability to work proactively and independently while maintaining accountability and follow-through on assigned projects and action items.
Effective verbal and written communication skills, including outreach, meeting facilitation, and homeowner support.
Ability to collaborate effectively with internal teams, external partners, contractors, and community stakeholders to support successful project outcomes.

Nice To Haves

Spanish/English bilingual preferred.
Valid California driver's license and reliable transportation preferred.
Experience working with homeowners, disaster survivors, vulnerable populations, or community-based programs preferred.

Responsibilities

Serve as the primary point of contact for assigned homeowners throughout the rebuilding process.
Conduct outreach calls, follow-ups, and scheduling to keep homeowners engaged and informed.
Meet with homeowners via phone, virtual meetings, in-office appointments, community events, and project site visits.
Provide clear, supportive communication regarding program requirements, timelines, project milestones, and next steps.
Build and maintain positive relationships through regular communication, responsiveness, and consistent follow-up.
Support homeowners in understanding program requirements, financing options, and the overall rebuild process, escalating complex questions as needed.
Represent SGV Habitat at community meetings, workshops, homeowner information sessions, and outreach events.
Manage a portfolio of homeowner files and actively move projects through the recovery pipeline.
Track documentation, eligibility requirements, funding milestones, homeowner action items, and project status.
Identify barriers, missing information, or delays and proactively coordinate solutions with homeowners and internal teams.
Coordinate with construction, design, permitting, finance, and partner teams to support homeowner progress and successful project delivery.
Maintain accurate records, case notes, and status updates in organizational systems.
Assist with scheduling meetings, site visits, design reviews, contract discussions, project milestones, and project closeout activities.
Prepare files and documentation for internal review and approval processes.
Contribute to continuous improvement efforts by identifying homeowner needs, recurring challenges, and opportunities to improve the homeowner experience.