Case Management Instructor, Registered Nurse

$80,000 - $100,000/Yr

Exl Services Ltd - Baltimore, MD

Full-time - Mid Level

Remote - Baltimore, MD

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Case Management Instructor at EXL Services, you will play a crucial role in developing and delivering training programs for the telephonic case management team. This position involves designing training curriculums, conducting orientations, and ensuring that staff are well-versed in case management best practices and industry standards. Your expertise will help enhance the performance of clinical and non-clinical staff, ultimately improving patient care and operational efficiency.

Responsibilities

• Collaborate with department leadership to identify competencies and assess learning needs of staff.
• Develop learning goals, objectives, curriculum, and measurements to promote desired competencies.
• Design and develop training programs, prepare schedules, and evaluate training effectiveness.
• Create behavioral objectives, training methodology, and course materials using instructional design theory.
• Apply alternative training mediums to enhance remote training effectiveness and accommodate various learning styles.
• Provide coaching, guidance, and feedback to learners.
• Deliver timely training on updates in policies, procedures, and compliance with accreditation standards.
• Implement annual training on NCQA Case Management accreditation standards.
• Design effective learning and evaluation tools to support staff development.
• Measure and track training effectiveness using competency evaluation checklists.
• Provide feedback to management on training results.
• Maintain project plans for developed courses, including onboarding training for new hires.
• Collaborate with Case Management Quality Analyst to identify performance gaps requiring additional training.
• Conduct periodic needs assessments to identify knowledge gaps and deliver refresher training.
• Update curriculum and assessments based on feedback from operations and quality leadership.
• Establish collaborative relationships with staff and management.
• Provide input into performance evaluations regarding clinical competence.
• Develop training content based on clinical operations procedures using adult learning principles.
• Participate in readiness assessments for accreditation survey submissions.
• Maintain CEUs as required by applicable State Board(s) of Nursing.

Requirements

• Current, unrestricted RN license in the state of residence and ability to obtain multi-state licensure.
• Bachelor's degree in nursing from an accredited institution.
• 3+ years of case management work experience in a clinical setting (managed care preferred).
• 3+ years of experience in designing, developing, and delivering training courses.
• Ability to obtain Security Clearance required.

Nice-to-haves

• Case management certification (CCM preferred).
• Experience in an NCQA accredited Case Management program.
• Knowledge of case management industry best practices and patient-centered care concepts.
• Familiarity with ADDIE training framework and relevant training delivery techniques.
• Strong communication skills (verbal, written, listening, interpersonal).
• Knowledge of all components of the case management process.

Benefits

• Paid time off
• Mentoring program for professional growth
• Opportunities for personal and professional development