Case Coordinator Support

Ocean Associates Incorporated•Silver Spring, MD

3h•$25 - $45•Onsite

About The Position

Ocean Associates Inc. (OAI) is seeking an applicant to provide Case Coordinator support to the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Office of the Assistant Administrator (OAA) in Silver Spring, MD. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts. NOAA’s National Marine Fisheries Service (NMFS), also known as NOAA Fisheries, is responsible for the stewardship, conservation, and management of the Nation’s living marine resources and their habitats. NMFS supports sustainable fisheries, protected species recovery, healthy marine ecosystems, safe seafood, and science-based decision-making. The NMFS Office of the Assistant Administrator (OAA) provides executive leadership and coordination for regulatory, scientific, communications, operational, human capital, aquaculture, policy, and equal employment opportunity activities. OAA requires professional administrative and analytical support to maintain timely, secure, accurate, and accessible operations across its executive and mission support functions.

Requirements

Bachelor’s degree and three (3) years of experience, or a Master’s degree, from an accredited college or university
Possess strong written and oral communication skills; proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, electronic file management, calendars, spreadsheets, and approved collaboration tools; and the ability to learn NOAA/DOC systems and procedures quickly.
Demonstrated ability to manage confidential case information, create and maintain case folders, enter accurate data into case tracking systems such as ATS or comparable systems, track deadlines, and produce statistical reports.

Responsibilities

Provide case coordination, tracking, and administrative file management support for OAA case matters, referrals, and inquiries.
Receive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in ATS or the approved case tracking system.
Enter referral data and case file documents into ATS, and maintain current, complete, and accurate case metadata and file status.
Search ATS or other approved case tracking systems to identify prior or related inquiries involving the same or similar subject matter, as directed by the COR.
Create, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirements.
Track physical and electronic case folder location, custody, status, and routing throughout the inquiry process.
Transmit Government-approved reports of findings and related materials to subject units as directed and track response deadlines.
Track whether subject units provide timely responses and whether corrective action implementation evidence has been received, as directed by the Government.
Notify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concerns.
Maintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request.