CASA Case Support Coordinator

Dallas CASA•Dallas, TX

1d•$53,000 - $57,000•Hybrid

About The Position

The Case Support Coordinator provides administrative and case coordination support to ensure efficient case management processes and timely communication across multiple teams and supervisors. This role supports case-related documentation, court filings, database management, volunteer communications, travel coordination, and operational processes while maintaining accurate records and supporting continuity of program operations. The ideal candidate is highly organized, detail-oriented, adaptable, and committed to delivering excellent service in a mission-driven environment.

Requirements

Bachelor's degree in business administration, social services, human services, nonprofit management or an equivalent combination of education and relevant work experience.
Minimum of 2 years of administrative, coordination, case support, or related experience required.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and ability to effectively utilize case management systems and databases.
Strong written and verbal communication skills.
Ability to maintain confidentiality and exercise discretion when handling sensitive child, volunteer, employee, and case-related information.

Nice To Haves

3+ years of experience supporting multiple teams, programs, or supervisors in a fast-paced environment preferred.
Experience using case management, CRM, project management, or other database systems preferred; Salesforce experience is a plus; ability to quickly learn and effectively navigate technology platforms and databases required.
Experience supporting nonprofit, social services, legal, or volunteer-based programs preferred.
Demonstrated ability to manage multiple priorities across teams and deadlines simultaneously.
Exceptional organizational skills with strong attention to detail.
Friendly, professional, and service-oriented approach when interacting with volunteers, staff, and stakeholders.
Patience, kindness, and the ability to work effectively with diverse individuals and situations.

Responsibilities

Create and obtain signatures for Certificates of Volunteer Case Acceptance for newly assigned cases.
Customize court report templates for new cases using relevant case information.
Prepare, create, and electronically file Notices of Assigned CASA Volunteers and Staff.
Upload case-related documentation into Advocate360 case record as requested by CASA Supervisors.
Enter case interaction summaries and apply designated categories or advocacy designations as directed by supervisors (e.g., educational advocacy).
Support administrative processes that facilitate effective case progression and program operations.
Generate and distribute personalized reminder communications related to volunteer continuing education requirements and status.
Monitor notifications related to upcoming permanency conferences and forward relevant information to assigned volunteers and staff members in a timely manner.
Research and provide placement information and Permanency Case Manager (PCM) assignments to supervisors as requested.
Support ongoing coordination and communication efforts among staff, volunteers, and supervisors.
Coordinate and prioritize multiple requests and competing deadlines while maintaining accuracy and responsiveness.
Serve as backup support for the Program Support Manager during vacations, leave periods, or other absences to ensure continuity of operations and timely completion of essential functions.
Gather required information, complete documentation, and submit volunteer travel reimbursement requests.
Research cost-effective travel options and coordinate travel arrangements for staff, including airfare, lodging, rental vehicles, and related travel needs as necessary.
Assist with special events and attend staff meetings.
Participate in programs of public recognition for volunteer advocates.