Caregiver Recruitment and Compliance Manager
About The Position
Senior Helpers of Baltimore and Central Maryland is seeking an experienced Caregiver Recruitment & Compliance Manager to lead caregiver recruiting, onboarding, training, employee engagement, retention, and compliance across our growing organization. This is a highly visible leadership role that directly impacts the quality of care we provide and the experience of every caregiver who joins our team. The ideal candidate understands that exceptional client outcomes begin with attracting, developing, and retaining exceptional caregivers. We are proud to be the first and only CHAP Age-Friendly Care Certified home care agency in Maryland, and we are looking for a leader who shares our commitment to excellence, accountability, and compassionate care. The Caregiver Recruitment & Compliance Manager is responsible for building and supporting the caregiver workforce that powers our agency. This role owns the entire caregiver lifecycle—from sourcing and hiring exceptional caregivers to onboarding, training, engagement, retention, accountability, and compliance. The individual in this role will have a direct impact on agency growth, caregiver quality, client satisfaction, and workforce stability. Success in this position is measured by the ability to consistently attract, develop, and retain high-quality caregivers while maintaining compliance with company policies, accreditation standards, and state regulations. This role serves as the agency's recruiting leader, onboarding champion, compliance coordinator, and caregiver advocate. You will work closely with agency leadership to build and support a high-performing caregiver workforce capable of delivering exceptional care throughout Baltimore and Central Maryland.
Requirements
- Minimum 3 years of experience in senior home care, home health, hospice, healthcare staffing, healthcare recruiting, or workforce development
- Demonstrated success recruiting caregivers, CNAs, GNAs, HHAs, or healthcare professionals
- Experience leading employee onboarding and orientation programs
- Experience with employee relations, coaching, and performance management
- Strong organizational, communication, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Proficiency with Microsoft Office and Google Workspace
Nice To Haves
- Experience working in a senior home care or home health agency
- Experience with WellSky Personal Care
- Experience with Hireology
- Experience with Infiniti HR Prism
- Experience with CHAP accreditation standards
- Experience with Maryland home care regulations and OHCQ requirements
- Experience supporting audits, surveys, and compliance initiatives
- Demonstrated success building and maintaining caregiver pipelines to support rapid organizational growth
Responsibilities
- Develop and execute caregiver recruiting strategies to support agency growth
- Create and manage job postings across multiple recruiting platforms
- Source, screen, interview, and recommend caregiver candidates
- Build and maintain an active caregiver talent pipeline
- Coordinate hiring events, job fairs, and community recruiting initiatives
- Develop and manage recruiting partnerships with workforce development programs, CNA/GNA schools, community organizations, and referral sources
- Develop relationships with CNA, GNA, HHA, nursing assistant, and healthcare training programs
- Track recruiting performance metrics and continuously improve hiring outcomes
- Partner with operations leadership to forecast staffing needs
- Deliver an exceptional candidate experience throughout the hiring process
- Coordinate all caregiver onboarding activities
- Lead new hire orientation programs
- Ensure completion of all employment documentation and onboarding requirements
- Maintain onboarding checklists and training records
- Coordinate ongoing training and continuing education initiatives
- Ensure caregivers are properly prepared to succeed in the field
- Support ongoing development and career growth opportunities
- Lead caregiver engagement and retention initiatives
- Conduct employee check-ins and stay interviews
- Support caregiver recognition and appreciation programs
- Partner with leadership to address employee concerns and improve retention
- Conduct caregiver coaching, performance discussions, and follow-up conversations when needed
- Support corrective action and accountability processes
- Monitor caregiver satisfaction and identify opportunities for improvement
- Foster a positive, accountable, and mission-driven workplace culture
- Maintain caregiver personnel files and employment records
- Ensure compliance with company policies and procedures
- Monitor certifications, licenses, training requirements, and expiration dates
- Coordinate background checks, employment verifications, and screening requirements
- Maintain readiness for audits, surveys, and accreditation reviews
- Assist with compliance related to HIPAA, OHCQ, CHAP, and Senior Helpers system standards
- Support employee documentation, investigations, and compliance initiatives
- Maintain accurate employee records and reporting
- Track recruiting, onboarding, retention, and compliance metrics
- Support process improvement initiatives
- Assist with workforce planning and operational scalability
- Ensure data accuracy across employee-related systems
Benefits
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Career growth within a rapidly growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
