Care Navigation Nurse LPN

Hospice Of The Western Reserve•Cleveland, OH

12h•Hybrid

About The Position

The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services. The role emphasizes one-call resolution whenever possible and seamless progression of referrals through dispatch.

Requirements

Licensed Practical Nurse (LPN) in the state of Ohio
Excellent verbal and written communication skills
Ability to communicate calmly and compassionately with patients and families in distress
Strong teamwork and collaboration skills
Comfortable using multiple technologies, including: Electronic Medical Records (EMR), Phone systems, Referral and intake platforms
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

Hospice experience strongly preferred

Responsibilities

Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including: CarePort, Electronic fax inbox, Phone referrals, Other designated referral sources.
Learn and utilize the dispatch process to schedule appointments for prospective patients.
Follow up on referrals that do not progress to dispatch in a timely manner.
Perform direct admits to inpatient care centers as needed.
Take clinical calls from patients and caregivers; attempt resolution and escalate appropriately.
Notify primary care teams of any clinical issues addressed.
Participate in quality improvement and process improvement initiatives.
Perform other duties as assigned.