This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Care Delivery Manager (RN)
Cross Country Workforce Solutions Group - Ridgewood, NY
posted about 1 month ago
About the position
The Care Delivery Manager (RN) is responsible for overseeing the nursing standards of excellence and ensuring high-quality care delivery for the underserved geriatric population at the PACE Center. This role involves managing day-to-day operations, supporting interdisciplinary teams, and coordinating care to enhance participant satisfaction and health outcomes. The position requires a strong focus on compliance, staff development, and effective communication across various departments.
Responsibilities
- Review and ensure effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
- Facilitate and complete the process of Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDR), and other meetings.
- Serve as a manager on call during non-operational hours and responsible for follow-ups and documentation.
- Run necessary Clinical Delivery reports and represent the Community Health Nurse (CHN) in IDT meetings when required.
- Balance and allocate staffing and related resources throughout the site to ensure adequate team assignments and coverage.
- Communicate with IDT and necessary parties to coordinate care consistent with participants' health care needs and goals.
- Collaborate with clinicians to review UAS and ensure the accuracy of assessments.
- Investigate and address all incidents accordingly, ensuring timely documentation of Level 2 investigations.
- Ensure complete and accurate documentation for participants, including enrollment and clinical notes.
- Monitor care management activities and implement changes to meet needs and goals.
- Maintain up-to-date knowledge about current health-related issues and recommend improvements in services and policies.
- Collaborate with HR in conducting interviews, coaching, and disciplinary actions as needed.
- Assist in onboarding and professional development training of staff.
- Evaluate the work performance and competency of direct reports, providing ongoing feedback and completing annual performance reviews.
- Investigate and resolve employee grievances and complaints.
Requirements
- Degree from an NLN accredited nursing school (RN, BSN required or at least 5 years' experience in health care setting).
- Successful completion of an accredited Nursing Program is required.
- Completed NYSED-approved infection control coursework with a minimum of 8.0 education contact hours.
- Minimum of 2 years of administrative experience in a management capacity in a certified home health agency or similar settings.
- Customer Service experience is required.
- Minimum of 1-year experience working with the elderly.
- Current active and unrestricted license and registration in New York State as a Registered Nurse.
Nice-to-haves
- Case Management Certification recommended within 2 years of employment.
- Bilingual preferred: Spanish, Korean, Chinese, & Russian are a plus.
Benefits
- Medical, Vision, Dental, and Life Insurance
- 28 days of PTO + 9 paid holidays
- Short and Long Term Disability
- Paid Family Leave
- FSA HRA and HSA
- 403(b) Retirement Plan
