Card Services Team Lead

SOUTHERN ENERGY CREDIT UNION•Birmingham, AL

4d•Onsite

About The Position

The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Card Services Manager. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.

Requirements

Bachelor’s degree or equivalent experience required
3-5 years’ experience in Card Services specifically on VISA credit
Excellent oral, written, and interpersonal communication skills
Excellent organizational and time management skills, with an ability to multi-task
Solid understanding of technology, card systems, and software

Nice To Haves

Some supervisory experience preferred
Experience with Fiserv strongly preferred
Product development and card fraud experience a plus

Responsibilities

Performs and ensures all daily tasks are accounted for and completed each day
Provides daily guidance on credit and debit card issues
Responds to email and phone calls from members and internal personnel
Works with vendors on processing and system issues
Responsible for documenting procedures to ensure accurate and up to date
Ensures VISA credit card applications have been processed in a timely manner
Works with management on monthly and quarterly reports
Maintains the inventory of cards and all equipment for Instant Issue are fully functioning
Works with management and vendor on fraud mitigation and trends
Monitors credit and debit card transactions for fraudulent behaviors
Works with management on product strategies and project implementation