Captain

$72,800 - $93,600/Yr

The Lawn Club - New York, NY

Full-time

New York, NY

About the position

The Event Captain is responsible for delivering exceptional service and overseeing the execution of premium events with precision and elegance. This role serves as a liaison between the sales team, service staff, management, and clients on the day of the event, ensuring the highest level of hospitality, service, and client satisfaction.

Responsibilities

• Execute events from end to end at a premier level of excellence and hospitality, while ensuring guest satisfaction, anticipating and accommodating guest needs
• Maintain polished, presentable and neat appearance at all times while exhibiting refined service etiquette
• Review event information paperwork from the Sales and Operations teams (menus, timelines, set up, beverage packages, av needs, vendor load in and load out, etc.)
• Cross-check event paperwork to ensure consistency between the menu, details and execution
• Work collaboratively with event sales team, clients, staff, and managers including Chefs to ensure seamless execution of events
• Assign and oversee tasks and responsibilities of staff, ensuring efficient workflow
• Ensure all standards are met maintained including delivering exceptional hospitality and guest experience
• Actively facilitate training of event staff
• Execute the event setup in conjunction with house people, culinary and management, making sure all client and venue needs are met
• Welcome host, discuss scope of event with onsite host, make introductions and be main point of contact for host throughout event
• Communicate with culinary, to ensure all food-related requirements are met on time and presented in an elevated way
• Transition staff from assignment to assignment as necessitated by the event timeline
• Address and resolve guest concerns promptly and escalate through appropriate channels where applicable
• Maintain inventory of event supplies and equipment, ensuring availability and proper condition
• Ensure consistent adherence to health, safety, and sanitation standards
• Oversee breakdown of event so that all items are returned and the integrity of the items are kept intact
• Report on event success/opportunities through the event report
• Make sure that the POS check matches the BEO and all payments are final
• Communicate any staff and/or client issues in a prompt and thorough manner through appropriate channels
• Lead pre-service meetings, trainings, or departmental meetings
• Operate ethically to protect the assets and image of the company
• Be a collaborative team player
• Perform other duties, tasks, and responsibilities as per business need

Requirements

• Minimum 2 years' experience in an event/banquet operations role preferably within luxury setting in an upscale, high-end environment
• Exceptional guest service and hospitality skills with experience managing high profile events and VIP clientele
• Detail oriented, proactive, with a refined sense of service and ability to perform gracefully under pressure
• Strong organizational skills and ability to manage strict timelines
• Strong work ethic and guest-focused approach
• Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner
• Ability to work independently and collaboratively in an everchanging, fast-paced environment
• Ability to communicate effectively and eloquently, both verbal and written, across all levels within the organization
• Ability to work a flexible schedule including early mornings, days, nights, weekends, and holidays