About the position
The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.
Responsibilities
- Possess a positive attitude while greeting customers and patients.
- Be an advocate of cannabis customer care.
- Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
- Build rapport with regular patients/customers to promote repeat business.
- Work well with others in a fast-paced, dynamic retail environment.
- Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
- Be open to continued, on-going cannabis education and training.
- Provide support to managers and other Cannabis Advisors as needed.
- Maintain a clean, organize, and sanitize workstation/store front.
- Ensure accuracy of online orders before pick-up.
- Understand and apply detailed compliance regulations as required by local and state laws.
- Stock, merchandise, and replenish displays of regulated and unregulated inventory.
- Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
- Responsible for other duties as assigned.
Requirements
- High School Diploma or equivalent.
- 1-2 years of retail or hospitality experience.
- Must be 21 years of age and comply with all local, state, and company regulations.
- Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
- Desire to learn about cannabinoids, terpenes and product application/consumption methods.
- Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
- Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
