Dollywood Parks & Resorts - Pigeon Forge, TN
posted 11 days ago
About the position
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Craft Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Responsibilities
- Know production of key retail products using raw materials in order to develop product knowledge of all products and services available for sale to our guests.
- Provide entertaining, interactive and engaging structured demonstrations of the craft that contribute to improved sales and meet the standard of Merchandise Selling Skills and guest interactions.
- Control expenses related to production techniques and costing by ensuring complete adherence to established recipes.
- Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.
- Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening.
- Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards.
- Represent Dollywood in a positive manner by being friendly and courteous to guests.
- Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Accommodate changes in work assignments and locations.
- Get along with guests and co-workers while exhibiting a positive and personable disposition.
- Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor.
- Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets.
- Protect the privacy and security of guests and coworkers, including PCI compliance.
Requirements
- Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques.
- Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred.
- Demonstration of craft production in an entertaining and informative manner to guests required.
- Previous experience in giving demonstrations, group presentations, or public speaking is preferred.
- Operation experience in machinery related to production and demonstration of crafts preferred.
- Understand basic calculator and cash register/POS system.
- Comprehend instructions and retain information.
- Prior cash handling experience preferred.
- Prior sales experience preferred.
- Must be minimum of eighteen (18) years of age.
Benefits
- Equal opportunity employer
- Welcoming culture
