Campus Support Customer Service Liaison

TEKsystems • Glendale, CA

1d • $21 - $21 • Onsite

About The Position

Join a team dedicated to making healthcare navigation easier and more supportive for patients. In this role, you’ll serve as a trusted point of contact helping patients understand their care journey while coordinating closely with providers and internal teams.

Requirements

• Strong customer service skills in a fast-paced or call center environment
• Experience with care coordination, prior authorization, and insurance/benefits verification
• High attention to detail with data entry (including Excel)
• Ability to multitask and communicate clearly with both patients and providers
• Familiarity with medical terminology

Responsibilities

• Serve as a liaison by guiding patients through ER visits, inpatient resources, and care programs
• Provide education and support through various communication channels, including inbound/outbound calls
• Assist with benefits, enrollment, and coordination alongside brokers and benefits specialists
• Ensure smooth transitions between care settings with accurate documentation and follow-up

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed