CAMPO HUMAN RESOURCES AND OPERATIONS MANAGER

About the position

This job posting is for a Capital Area Metropolitan Planning Organization (CAMPO) POSITION and is being hosted on Cary's site for the purposes of accepting applications to be provided to CAMPO. An applicant that may be hired for this, or any CAMPO position will be a CAMPO employee located at CAMPO's Fenton offices in Cary, NC. Cary only provides certain limited administrative services to CAMPO employees, including health and welfare and other benefits. The Capital Area Metropolitan Planning Organization (MPO) is responsible for regional long-range transportation planning for the rapidly growing region in the Raleigh, NC urban area. The MPO recently adopted a new strategic plan to help guide our region's transportation program through the next several years. The Capital Area MPO is expanding staff to implement the new strategic plan. We create, innovate, and work smarter. We focus on relationships and collaboration across all jurisdictions. We enjoy our work and have fun doing it. At the Capital Area MPO, you can join a team dedicated to meeting the needs of our members and the public and ensure our region remains one of the best places to live, work and play. The Triangle region continues to experience unprecedented growth, producing a need for infrastructure improvements that offers a range of travel choices and are compatible with the character and development of our communities, sensitive to the environment, improve quality of life, and are safe and accessible for all. The Capital Area MPO works at the heart of identifying, planning, and implementing those improvements and the Human Resource and Operations Manager is a key member of the team. This position is a new position created in response to the MPO's recent growth and needs. The HR and operations manager will be the first point of contact for employees, providing support and thus supporting the goals of the strategic direction of the organization.

Responsibilities

• Manages day-to-day business operations of the organization by serving as lead staff member for administrative and general operational tasks.
• Identifies and implements process improvements designed to enhance productivity and reduce costs.
• Develop and present regular reports on operational performance, KPIs, and areas for improvement.
• Collaborates and supports the CAMPO management team to ensure smooth and cost-effective operations.
• Leads and manages operational projects, ensuring timely delivery, within scope, and aligned with organizational objectives.
• Manages inventory and logistics to maintain operational continuity.
• Identifies operational risks and develop strategies to mitigate them.
• Serves as the liaison for HR functions with CAMPO's host agency/lead planning agency.
• Partners with CAMPO leadership providing HR guidance to meet operational goals.
• Handles human resources related inquiries from applicants and employees.
• Coordinates talent acquisition processes; works with hiring managers to develop job posting content, identify advertising strategies, assist with developing interview questions and screening criteria, screen and refer applicants, assist in interview process.
• Consults with managers to ensure compliance with employment laws.
• Fosters a positive work environment by resolving conflicts, addressing employee grievances, and maintaining high employee morale.
• Collaborates with CAMPO leadership on complex and/or sensitive matters.
• Develops and implements training programs for staff development and ensures employees receive continuous professional growth opportunities.
• Collaborates with managers and provides consultation and guidance on performance management and goal-setting software and timeline of reviews.
• Ensures that the organization complies with all local, state, and federal labor laws.
• Under the direction of the CAMPO management team, reviews and implements HR policies.
• Coordinates payroll timesheets and processes.
• Serves as initial benefits questions point of contact.
• Coordinates compensation strategies with the CAMPO management team and host agency to maintain competitive advantage in the labor market.
• Ensures workplace safety regulations are followed and serves as health and wellness resource within CAMPO.
• Helps facilitate benefits administration and works with our host agency and partners to disseminate information and follow personnel processes.
• Serves as general HR first point of contact for all benefits and leave questions.
• Monitors and manages employee extended leave such as family medical leave and other leave benefits in conjunction with HR partners.
• Performs other duties as assigned.

Requirements

• A graduation from a four-year college or university with a bachelor's degree in Human Resources, business administration or a related field.
• Considerable experience in a business operations and/or Human Resources role.
• Strong knowledge of HR principles, practices, employment laws and operations management processes.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion and care.
• Experience with Microsoft Office and Human Resources software applications such as performance review software and recruitment and training software.

Nice-to-haves

• A minimum of 5 years experience in an administrative or business operations or Human Resources position.
• Strong knowledge of HR principles, practices, employment laws and operational management experience with a demonstrated track record in these areas.
• The SHRM Certified Professional (SHRM-CP, PHR) credential.

Benefits

• Health and welfare benefits provided by Cary.