Call Center Specialist (Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support)

Blossman Gas & Appliance, Inc. • Ocean Springs, MS

16h • Onsite

About The Position

America's largest independent propane company, Blossman Gas & Appliance, is seeking a qualified applicant for a full-time, on-site Call Center Specialist position. This role is designed to enhance customer communication, particularly over weekends, by dispatching to an on-call technician instead of solely relying on an answering service. This ensures prompt responsiveness to customer needs and provides an excellent opportunity for professional growth for individuals who enjoy telephone-based customer support. The company has over 85 retail locations and serves more than 250,000 customers across 12 states.

Requirements

• Ability to remain seated and on the phone for extended periods.
• Ability to handle calls with little time between them.
• Pleasant telephone voice.
• Patient and professional demeanor.
• Ability to learn new software.
• Commitment to teamwork, unity, and meeting company objectives.

Nice To Haves

• Prior Call Center experience.
• Prior Customer Support experience.
• Similar telephone support experience.
• Understanding of Blossman's core line of products and services.

Responsibilities

• Provide accurate information regarding customer deliveries.
• Address customer account questions.
• Explain billing statements.
• Offer product knowledge support.
• Provide 'live support' to ensure a positive customer experience.
• Dispatch to an on-call Blossman Technician.

Benefits

• Competitive hourly pay
• Company training
• 401k w/company match
• PTO
• Medical insurance with low premiums
• Dental insurance with low premiums
• Life insurance with low premiums
• Vision insurance with low premiums
• Bonus opportunity
• Employee Assistance Program access
• Supportive work environment
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed