Call Center Retention Executive

$42,640 - $42,640/Yr

Dish - Middletown, NJ

Full-time - Entry Level

Middletown, NJ

5,001-10,000 employees

Broadcasting and Content Providers

About the position

The Retention Account Executive position at DISH offers a unique opportunity to develop sales skills and build a long-term career within a company generating over $17 billion in revenue. This role focuses on selling DISH and Boost Mobile products and services to new and existing customers through a consultative approach, handling 100% inbound calls without any cold calling. The position emphasizes customer relationship management and satisfaction, providing a supportive environment for personal and professional growth.

Responsibilities

• Successfully sell DISH and Boost Mobile products and services to new and existing customers
• Assess each customer's needs and offer the best value
• Demonstrate resilience and maintain focus on larger goals
• Effectively manage time and be open to learning new methods
• Build and maintain customer relationships
• Document customer information including demographic and billing details
• Provide excellent customer service and ensure customer satisfaction

Requirements

• Excellent verbal, written and interpersonal communication skills
• High school diploma; college graduates preferred
• Ability to work full-time, on-site in one of our Direct Sales facilities
• Open availability to work provided schedules
• Possess a smartphone or other device with an active network connection

Nice-to-haves

• Experience in sales or customer service
• Familiarity with DISH products and services

Benefits

• Uncapped commission
• Paid training and ongoing development
• Medical, dental and vision insurance benefits
• Paid time off
• 401(k) with company-matched funds
• Employee stock purchase plan
• Tuition reimbursement
• Complimentary DISH TV programming at home
• Discounted Sling TV and Boost Mobile plans
• Rewards and Recognition program