Call Center Representative

Butler America - Lewisburg, TN

Full-time - Entry Level

Lewisburg, TN

51-100 employees

Professional, Scientific, and Technical Services

About the position

The Call Center Representative position at Butler America involves providing exceptional customer service in a fast-paced environment. Representatives will handle inbound calls, assist customers with order information, and log transactions in the company system. This role is crucial for maintaining customer satisfaction and ensuring efficient communication between customers and various departments within the company.

Responsibilities

• Answer incoming calls and respond to customer emails.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Enter accurate ordering information into the company system.
• Provide product support for parts and equipment.
• Assist with dealer referrals to distributors.
• Triage customer inquiries and transfer to Tier 2 representatives as needed.
• Handle internal customer requests and determine if they require escalation.

Requirements

• Able to type 40 wpm.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office products (Excel, Word).
• Ability to analyze information and draw conclusions/recommendations.
• High degree of self-motivation to address and improve business needs.
• Sense of urgency, self-initiative, commitment, and ownership.
• Superior follow-up and follow-through skills.
• Highly organized and flexible with the ability to prioritize tasks.

Nice-to-haves

• Familiarity with SAP Software and Call Center operations.
• Experience with SalesForce.com.

Benefits

• 401K
• Medical insurance
• Dental insurance
• Vision insurance
• Sick time as applicable to state law