Call Center Representative

$33,874 - $69,342/Yr

Prince George's County Government - Upper Marlboro, MD

posted 9 days ago

Full-time - Entry Level
Remote - Upper Marlboro, MD
Justice, Public Order, and Safety Activities

About the position

The Call Center Representative position at Prince George's County Government is an entry-level role focused on providing essential public service by handling non-emergency telephone calls directed to the 311 Call Center. The role is designed to equip employees with the necessary skills to collect and disseminate referral and resource information effectively. Representatives will engage with callers to assess their needs and provide appropriate assistance, working closely with supervisory staff and other team members.

Responsibilities

  • Receive and process non-emergency telephone calls directed to the 311 Call Center.
  • Collect and disseminate referral and resource information to callers.
  • Engage in detailed questioning to determine the nature of assistance required by the caller.
  • Collaborate with shift supervisory staff and other employees within the Call Center.

Requirements

  • High school diploma or equivalent.
  • Strong communication skills, both verbal and written.
  • Ability to handle calls in a professional and courteous manner.
  • Basic computer skills for data entry and information retrieval.

Nice-to-haves

  • Bilingual proficiency in English and Spanish or other languages is preferred.
  • Previous experience in customer service or call center environment.

Benefits

  • Flexible/Hybrid remote work options.
  • Comprehensive health insurance coverage.
  • Retirement savings plan options.
  • Paid time off and holidays.
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