Skyone Federal Credit Union - Lewisville, TX

posted 2 months ago

Full-time - Entry Level
Lewisville, TX
Credit Intermediation and Related Activities

About the position

The Member Service Advisor at SkyOne Federal Credit Union serves as a vital link between the credit union and its members, ensuring exceptional service and support. This role involves managing member inquiries, resolving issues, and providing information about financial products in a fast-paced call center environment. The position emphasizes the importance of customer service, communication skills, and collaboration with other departments to enhance the member experience.

Responsibilities

  • Manage member inquiries and provide accurate information regarding financial products.
  • Resolve member issues promptly and effectively using various software tools.
  • Collaborate with other departments to improve operational efficiencies.
  • Exceed performance metrics while maintaining high standards of quality and productivity.
  • Demonstrate exceptional customer service skills in every interaction.

Requirements

  • Exceptional customer service skills.
  • Strong communication skills.
  • Proficiency in utilizing various software and tools for managing inquiries.
  • Problem-solving abilities to address complex member concerns.
  • Understanding of financial products.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Paid time off
  • Vision insurance
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