Call Center Rep- Medical Answering Service

Part-time,Full-time - Entry Level

Redding, CA

Nursing and Residential Care Facilities

About the position

We are currently hiring for a Remote Call Center Rep- Medical Answering Service. Full time and Part time shifts including weekends available. The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays.

Responsibilities

• Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller's needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using active listening skills
• Meet specified goals and objectives as assigned by management on a regular basis
• Provide exceptional customer service to all clients
• Maintain confidentiality of account information at all times
• Escalate any problems that may arise
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

Requirements

• High School Diploma/GED- required
• Six months of call center experience/customer service skills preferred
• Basic Healthcare knowledge preferred

Nice-to-haves

• Fluent in Spanish preferred

Benefits

• 401k
• PTO
• medical
• dental
• vision
• tuition reimbursement
• Employee Assistance Program