Call Center Operator

$39,520 - $41,600/Yr

Gastroenterology Of The Rockies - Louisville, CO

posted 3 months ago

Full-time - Entry Level
Onsite - Louisville, CO
Ambulatory Health Care Services

About the position

The Call Center Operator at Gastroenterology of the Rockies plays a crucial role in managing incoming calls and providing administrative support within a busy medical practice. This position is responsible for ensuring effective communication between patients and the medical staff, handling scheduling tasks, and maintaining a professional demeanor in a fast-paced environment.

Responsibilities

  • Answers telephone calls quickly and professionally, connecting the caller to the correct party.
  • Transfers callers while staying on the line until the requested party is available or provides alternate options if not.
  • Takes clear, concise, and accurate messages when necessary and ensures they are delivered to the appropriate party.
  • Assists the scheduling department with scheduling, rescheduling, or recalling patients as needed.
  • Processes incoming fax activity and distributes faxes based on urgency and response needs.
  • Performs various administrative tasks in support of the company and call center mission.

Requirements

  • High school diploma or GED
  • More than 2 years' experience as a telephone/receptionist in a medical office environment
  • Excellent telephone, written, and verbal communication skills
  • Excellent interpersonal skills and a professional demeanor
  • Beginning to Intermediate computer skills, preferably with medical software like Intergy
  • 1 year of call center experience

Nice-to-haves

  • Experience with medical office procedures
  • Ability to maintain confidentiality of patient information
  • Knowledge of company operations beyond assigned responsibilities

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
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