Call Center Engagement Specialist

Dasher Services • Harrisburg, PA

4d • Hybrid

About The Position

Dasher exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion and support to our fellow team members, and paying those values forward when interacting with our clients and our community. Joining our team provides an opportunity to work in a purposeful and fulfilling position specifically designed to assist our community in a variety of areas. This is an exciting opportunity to assist on a variety of projects and learn new skills.

Requirements

• High school diploma or GED equivalency required.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to effectively communicate complex information with a diverse population.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Effective active listening skills.
• Strong written and verbal communication skills.
• Must submit to a full background check and drug screening if hired.

Nice To Haves

• One (1) year of call center experience preferred.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
• Successfully complete trainings and participate in ongoing trainings, learning opportunities, supervisor mentoring and general professional development opportunities.
• Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
• Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
• Be proactive, patient, empathetic, and understanding when communicating with customers.
• Appropriately engage with the customer to advocate on their behalf to resolve issues.
• Effectively communicate the purposes of programs and services to members and customers.
• Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
• Mail documentation to members, if applicable.
• Follow set communication guidelines in addressing the needs and problems faced by customers (Example: FAQ's).

Benefits

• Robust benefit plan
• Health, dental, and vision coverage
• Company provided disability and life coverage with voluntary options for spousal and dependent coverage
• Traditional and Roth 401(k) options with company match
• Generous Paid Time Off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED