Call Center Customer Service Representative - Medicaid Member Support

$16 - $16/Yr

Conduent Incorporated - Columbia, SC

Full-time - Entry Level

Columbia, SC

Administrative and Support Services

About the position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join the Conduent Customer Service Team as a Call Center Customer Service Representative - Medicaid Member Support. This is a great opportunity to learn about Medicaid member support!

Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Background screening required.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs.

Nice-to-haves

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Benefits

• $16.00 per hour pay rate (Bi-weekly pay)
• Equipment provided.
• Paid training.
• Career Growth Opportunities.
• Full Benefit Options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
• No Weekends.
• PerkSpot - Employee discount program.