IGS Calibration Engineer

GE HealthCare

10d•Remote

About The Position

The Image-Guided Solutions (IGS) / vascular Calibration Engineer (CE) will perform calibration & service on our life-changing medical equipment. After completion of accelerated GEHC and On-the-Job Training, the IGS CE will lead and be the Subject Matter Expert on calibration of IGS Systems and Upgrades with IGS FEs. The CE will act as the primary GE HealthCare face to the customer throughout the calibration phase. The role is responsible for calibrating, testing, and troubleshooting vascular equipment during installation phase and driving customer satisfaction. This is a remote role that requires candidates to travel up to 85% of the time to customer locations.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Up to 85% travel required. Dependent on geographical location or the need of the business.

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Answer service calls independently without assistance within one year of employment.