Cage Cashier (Horseshoe Bossier) Full-Time (Swing)

Caesars Entertainment - Bossier City, LA

Bossier City, LA

Accommodation

About the position

The position involves providing friendly, efficient, and accurate cashiering services for customers and employees while promoting the Caesars Rewards program. The role requires a commitment to delivering 'A' level customer service and entails various responsibilities related to cash handling and customer interaction.

Responsibilities

• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
• Transfers carts to and from the vault, cage, change banks and poker room.
• Responsible for the operation of assigned bank or window according to regulations.
• Always presents oneself as a credit to Horseshoe and encourages others to do the same.
• Operates coin wrapping equipment. Verifies coin transferred from main cage to vault.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Caesars Rewards and customer service role model for other employees.
• Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program.
• Cross sells property events and amenities.
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Is knowledgeable about competitors' programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using Horseshoe computer systems.
• Issues comp in accordance with department comp and guidelines.
• Ensures data are accurate and maintains integrity of data.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Performs other duties as assigned.

Requirements

• Must be at least 21 years of age.
• Must have a high school diploma or GED.
• Able to obtain Louisiana Gaming License.
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
• General cashiering background or prior money-handling experience required.
• Must be able to count money and coins accurately.
• Must be able to get along with co-workers and work as a team.
• Must be able to work any shift as well as fluctuating window times.
• Must read, write, speak, and understand English.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, and holidays and work overtime.
• Able to pass mandated regulation and department testing.
• Must present a well-groomed appearance.