Cafe Busser/Runner

The Nash Casino - Nashua, NH

Full-time

Nashua, NH

About the position

The Café Busser/Runner at The Nash Casino plays a crucial role in supporting the dining experience by maintaining cleanliness and organization in the dining area, assisting servers and baristas, and ensuring prompt and friendly service to guests. This position is essential for creating a positive atmosphere and ensuring compliance with health standards as the casino prepares to open in early 2025.

Responsibilities

• Consistently performs table maintenance to ensure a positive guest experience and service flow.
• Maintains a clean dining room in coordination with the Café Server and management teams.
• Stocks flatware, glassware, and other supplies to support the Café Servers throughout the shift.
• Properly labeling, dating, covering, and refrigerating prepped items in the dining side stations.
• Performs opening, closing and side duties, setting up/breaking down the dining room, cleaning glass/countertops, sweeping the floor, etc.
• Rotates product to maintain freshness.
• Assists the Café Server in greeting guests and welcomes them upon arrival to the dining room.
• Assists with food delivery, and pre-bussing as necessary based on shift assignment.
• Demonstrates skills in guest recovery and requests assistance from management staff as needed.
• Utilizes all opening and closing checklists effectively and performs all duties in accordance with room standards.
• Maintains regular attendance at scheduled shifts and staff meetings.
• Consistently uses all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards.
• Provides BIG Service to internal and external guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensures that work activities are completed accurately, efficiently, and in a timely manner.
• Works safely, understanding and following company safety policies and procedures, and reporting unsafe conditions.
• Maintains professionalism and a friendly demeanor throughout the workday.
• Assists with training/mentoring of new team members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Informs the manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations.

Requirements

• High school diploma or general equivalency diploma (GED) preferred.
• Ability to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, alcohol awareness cards, and non-gaming registration as required by the local jurisdiction.
• Must be 21 years of age or older.
• Must pass all required background checks.