Cable Installer Technician

About the position

Prince Telecom is hiring entry level Cable Installation Technicians in Hoffman Estates, IL to join our team and help connect America! The position involves resolving, repairing, and installing cable TV, internet, telephone, and/or alarm equipment in accordance with guidelines. Technicians will set up and configure residential networking equipment such as ONT's, routers, and switches, analyze and record test results, and interface with customers to identify and remedy sources of customer-perceived issues. The role requires driving a company vehicle safely between various locations and maintaining a clean and stocked vehicle with necessary equipment. Customer service duties include greeting and interacting with customers professionally, reviewing requested services, and educating customers about product and service usage. At Prince Telecom, we value our installation technicians and operational support teams who meet our strict pre-employment and ongoing safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off, and medical, dental, vision, life, and 401(k).

Responsibilities

• Resolve, repair and install cable TV, internet, telephone and/or alarm equipment in accordance with guidelines.
• Set up and configure residential networking equipment such as ONT's, routers and switches.
• Analyze and record test results within prescribed parameters by performing testing on company issued devices and customer devices.
• Interface with customers to identify and remedy sources of customer-perceived issues.
• Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
• Maintain a clean and stocked vehicle with equipment in order to be prepared to perform required duties.
• Complete paperwork accurately and report and record all work order status updates.
• Greet and interact with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Review all requested services with the customer in order to ensure understanding and agreement.
• Educate the customer regarding product and service usage.

Requirements

• You are at least 18 years old.
• Must have a valid driver's license with a minimum of 2 years driving experience.
• Authorized to work in the United States for this company.
• High school diploma or GED equivalent.
• Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house.
• Experience in working through inclement weather.
• Experience with small hand tools, power tools, and test equipment.
• Experience with the demands of working in a fast-paced, time-sensitive environment.
• Effective communication skills.
• Able to travel and work extended hours; overtime and weekends as needed.
• Able to lift, climb, and carry ladders with weight of up to 80lbs.

Benefits

• Company vehicle
• Weekly paychecks
• Competitive pay
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select degrees